Frequently asked questions

All our original posters are covered by our guarantee of authenticity.  We check every item personally.  Each item is selected from our reputable and trustworthy established sources all of whom have extensive and years experience.  We work hard to ensure the originallity of our posters. If for some reason you believe you have received an unauthentic poster (aside from reproduction posters we also sell which are indicated in description on product page) please contact us at info@musicpostershop.com  All our sales of original posters (not reproduction posters) are covered by this guarantee.

All our posters are graded individually within their description.  You can find our grading system here 

Yes.  We photograph and upload all our posters individually and grade them accordingly.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit  https:www.musicpostershop.com/account and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with us at our contact page  just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your despatch confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order online.  We use An Post which is the Irish postal service so after a couple of days please track on your own postal services website ie: Royal Mail if delivery is for the UK.  You can access International postal service tracking here  

By all means contact us and if we haven't already started processing your order which is generally within 24 hours of placing an order we can add an additional product as once we’ve started processing it if you need an additional product, you will need to place a new order online.

You can make offers on numerous posters and if accepted you will receive seperate emails for each item.  Go back to www.musicpostershop.com and place the posters in the cart that have had offers accepted and you will see the discount in the cart proceed to checkout the discount codes will appear there already applied.  In the unlikely event you have any problems please contact support at info@musicpostershop.com and we will send a manual draft invoice to your email where you can proceed online. 

If your offer is automatically accepted you will receive a message add to cart go ahead add to cart and continue shopping to make an offer on another poster.  Happy offering an purchasing!

We ship from the Republic of Ireland.

We ship worldwide.  At the moment we do not ship to Kuwait, Bahrain, Iran, Russia, Belarus.   Please see our shipping details here

Once we receive an order we generally ship within 24 hours of purchase on a working day so say you place an order on a monday we will have shipped your order by the following day.

Orders that require shipping within Ireland will be delivered within two to three days. Shipping to countries outside of Ireland may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Please refer to our shipping details here to check the postage fees for different destination countries. If your order value is €74.95 or more we provide free shipping within Ireland.

Yes, at the checkout it will ask you for a shipping address and a billing address which can be different.

If you live in Ireland and most of Europe you will not be liable for any customs please see list here of countries that are not liable as well as those who are liable for customs.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s in the same condition as it arrived undamaged, unused and contained in its original packaging.  Please see our full returns and refund policy here

Please contact our customer service team via info@musicpostershop.com  Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay tracked and insured postage when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order has arrived damaged in transit please take photos of the product and packaging in question and email our customer service team via info@musicpostershop.com  with the details and photos. We’ll respond within 24 hours.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of €15. €25, €50, €75, €100 and €200. You can find our gift cards here

Give us a shout!  We are more than happy to help!  email support at info@musicpostershop.com